INFORMATION TECHNOLOGY

COURSE OVERVIEW

Domestic IT Helpdesk Assistant requires the individual to have thorough knowledge of various technology trends.

The key responsibilities are:

• involves working on a computer, entering, retrieving and sharing data He/she can assist a programmer or a database engineer.
• independently interact with customers.
• result oriented and should be able to demonstrate logical thinking and interpersonal skills and should be willing to work at a desk-based job.
• responsible to maintain hardware and software systems according to company policies. Inspect, and Troubleshoot basic network, hardware and software components.

COURSE OBJECTIVES

This course provides an introduction to Information Technology:

• To apply effective oral and written communication skills to interact with people and customers
• To maintain hardware and software systems according to company policies
• To Inspect, and Troubleshoot basic network, hardware and software components

CURRICULUM

This course is a planned sequence of instructions consisting of Units meant for developing employability and Skills competencies of students of Class XII opting for Skills subject along with general education subjects.